About Ducazu

Delivering reliable plumbing solutions across London since 2009

Ducazu plumbing team at work

Our Story

Ducazu was established in 2009 by three qualified plumbers who shared 27 years of combined industry experience. Starting from a single van operating in West London, we built our reputation by completing every job to British Standard specifications and responding to emergency calls within 90 minutes.

Today, we operate six fully equipped service vehicles covering Greater London. Our team includes 14 Gas Safe registered engineers, 8 qualified plumbers, and 3 bathroom installation specialists. We handle approximately 2,400 service calls annually, from fixing dripping taps to installing complete central heating systems.

We maintain partnerships with manufacturers like Worcester Bosch, Ideal Heating, and Grohe, ensuring access to genuine parts and extended warranties. Our work complies with Building Regulations Part G and Part L, and we hold £5 million public liability insurance.

What Drives Our Work

Transparent Pricing

Fixed-rate quotes provided before starting work. No hidden charges or surprise fees. You receive a detailed breakdown showing labour, materials, and VAT separately.

Qualified Technicians

Every engineer holds current Gas Safe registration and City & Guilds Level 3 plumbing qualifications. We verify credentials annually and require ongoing training in new technologies.

Guaranteed Workmanship

All installations carry a 24-month labour guarantee. Parts are covered by manufacturer warranties ranging from 2 to 10 years depending on the product.

Punctual Service

We provide 2-hour arrival windows and send SMS notifications 30 minutes before arrival. Our average response time for emergencies is 75 minutes across London zones 1-6.

Modern bathroom installation by Ducazu

Experience You Can Verify

Our work speaks through measurable outcomes. We've installed 340+ combination boilers, renovated 180+ bathrooms, and resolved over 8,000 emergency repairs since opening. Each project is documented with before-and-after photos and customer feedback.

We specialize in properties built between 1900-1950, understanding the unique challenges of cast iron pipework and outdated drainage systems common in London homes. Our team has worked on Victorian terraces, Edwardian conversions, and post-war council flats throughout Kensington, Chelsea, Hammersmith, and surrounding boroughs.

14 Years in Business
8,000+ Jobs Completed
14 Gas Safe Engineers
90min Average Response Time

Completed Projects

We handle installations, repairs, and maintenance across residential and commercial properties in London. Each project is completed to British Standards with certified materials and documented work.

Bathroom renovation in Chelsea townhouse Residential

Chelsea Townhouse Bathroom

Complete bathroom renovation in a Victorian townhouse. Installed thermostatic shower system, wall-hung toilet, and underfloor heating. Work included re-routing pipework and upgrading water pressure system. Duration: 12 days with minimal disruption to residents.

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Restaurant kitchen plumbing system Commercial

Kensington Restaurant Kitchen

Commercial kitchen plumbing for a 120-seat restaurant. Installed grease trap system, three-compartment sink, dishwasher connections, and gas lines for cooking equipment. All work certified to comply with Food Safety regulations and Building Regulations Part G.

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Emergency burst pipe repair Emergency

Fulham Burst Pipe Repair

Emergency response to burst copper pipe in ceiling cavity. Arrived within 45 minutes, isolated water supply, removed damaged section, and installed new pipework with push-fit fittings. Completed drying and testing within 4 hours to prevent further water damage.

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Central heating system installation Residential

Hammersmith Heating System

Replacement of outdated heating system in a 4-bedroom house. Installed Worcester Bosch combi boiler, 11 radiators with thermostatic valves, and Nest smart controls. System designed for zone heating to reduce energy consumption by approximately 30%.

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Office building bathroom refurbishment Commercial

Westminster Office Facilities

Refurbishment of bathroom facilities across three floors in an office building. Installed water-efficient fixtures including sensor taps and dual-flush toilets. Added disabled access facilities compliant with Approved Document M. Project completed over two weekends to avoid business disruption.

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Kitchen plumbing renovation Residential

Notting Hill Kitchen Upgrade

Kitchen plumbing for complete renovation. Relocated sink and dishwasher positions, installed instant hot water tap, waste disposal unit, and filtered water system. Added isolation valves for all appliances and upgraded drainage to 40mm waste pipes for improved flow.

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Why Choose Ducazu

We provide reliable plumbing solutions across London with certified specialists and transparent pricing. Our team handles everything from emergency repairs to complete installations.

Same-Day Response

Most plumbing issues in London properties are addressed within 2-4 hours of your call. We maintain a fleet of fully-equipped vans positioned across SW3 and surrounding areas, ensuring our engineers reach you quickly when problems occur.

Certified Engineers

Every member of our team holds Gas Safe registration and City & Guilds qualifications. With an average of 8 years in the plumbing trade, our specialists handle both modern systems and older Victorian-era pipework common in London homes.

Fixed-Price Quotes

After inspecting the issue, we provide a complete breakdown covering labour, parts, and VAT. The quoted price remains unchanged regardless of how long the repair takes. No surprises appear on your final invoice.

Comprehensive Equipment

Our vans stock over 200 common plumbing components including copper fittings, PVC pipes, washers, valves, and modern push-fit connectors. This inventory means most jobs are completed during the first visit without delays for parts ordering.

12-Month Guarantee

All completed work comes with a written guarantee covering both parts and labour for one full year. Should any issue arise with our repairs or installations during this period, we return to resolve it at no additional charge.

Water Efficiency Focus

We install dual-flush toilets, aerated taps, and modern shower valves that reduce consumption by 30-40% compared to older fixtures. These upgrades lower your Thames Water bills while meeting current Building Regulations for water conservation.

Direct Communication

When you call, you speak directly with our dispatch team who can access engineer availability in real-time. No automated systems or lengthy hold times. We confirm your appointment slot and send you the assigned engineer's details via text message.

Property Protection

Our engineers arrive with protective shoe covers, dust sheets, and cleanup equipment. After completing repairs, they remove all debris and leave your space as tidy as they found it. We respect that we're working in your home or business premises.

Heating System Expertise

We service and repair all major boiler brands including Worcester Bosch, Vaillant, and Ideal. Our Gas Safe engineers diagnose faults using digital testing equipment and carry common spare parts for combi, system, and conventional boilers found in London properties.

Detailed Documentation

After each job, you receive a completion certificate listing all work performed, parts installed, and safety checks completed. For gas work, we provide the required CP12 certificates and register installations with Gas Safe within 30 days as legally mandated.

Local Knowledge

Operating from our SW3 base since 2016, we understand London's unique plumbing challenges including hard water issues, period property quirks, and local building regulations. This familiarity helps us diagnose problems faster and recommend appropriate solutions.

Flexible Payment Options

We accept cash, bank transfers, and all major debit and credit cards including Visa, Mastercard, and American Express. For larger projects over £500, we can arrange payment in two instalments: 50% upfront and the remainder upon completion.

Our Track Record

Real numbers from our plumbing service operations across London and surrounding areas

6
Years Operating
since 2018 in GB
420+
Projects Completed
averaging 70 annually
340+
Satisfied Clients
residential & commercial
93%
Client Satisfaction
based on feedback surveys
7
Qualified Specialists
Gas Safe registered
2.5h
Average Response
for emergency calls
78%
Repeat Customers
returning for services
25+
London Areas Covered
including SW postcodes
180+
Emergency Repairs
completed in 2024
95+
Bathroom Installations
since 2018
145+
Boiler Services
repairs & installations
12
Months Warranty
on all installations
24/7
Phone Support
for urgent issues